Scope tiers

What each tier includes

Every tier lists its exact deliverables, the specifications they meet, and the schedule they run on. Nothing is included by implication.

Assessment tier

Scope audit, requirements register, and written specification. Delivered in two to three weeks with a signed scope document.

Implementation tier

Configuration, integration, and testing against the agreed specification. Milestones are set per phase with named deliverables.

Operations tier

Monitoring, documented runbooks, and scheduled reviews. Service levels and response windows are stated in the agreement.

Delivery method

From scope audit to deployment signoff